Factors Affecting the Retention of Operational Employees in 5-star Hotels: A Case Study of Aetas Lumpini Hotel

Abstract

Abstract

         This research identified factors affecting the retention of operational employees in 5-star hotels as a case study of Aetas Lumpini Hotel. The researchers examined the relationship of personal, internal and external factors with the employee retention at the operational level. Quantitative data were obtained from 60 hotel-staff respondents via a constructed questionnaire on three types of factors--personal, internal factors and external. The results revealed that the personal factor of need for success and the internal factor of autonomy at work were at the a very high level, while the external factor of geography was at a moderate level. It was expected that the hotel could use the obtained findings to adjust practices used by the human resource management department in retaining its quality personnel.

 Keywords: Retention, personal factors, internal factors, external factors, Aetas Lumpini Hotel