Teamwork in Service Industry Organizations

Abstract

Abstract

        This academic paper deals with teamwork in service industry organizations. For efficiency of organizations, it is vitally important to build teams to work on assigned tasks in coordination. The author therefore used a qualitative approach with analysis, synthesis and literature review to study teamwork regarding adjustments of organizations and determining factors for success in team work. The study findings pointed to two areas for consideration:  personnel adjustments and determining factors for efficiency in teamwork. As known, intense business competition in the service industry has prompted organizations to adjust themselves by using teamwork for change in internal management. Through teamwork, all personnel need to adjust themselves by bringing out their competencies to work together, adapt themselves to the new work environment, handle conflicts within the organization, and develop positive attitude toward the team leader and other team members. They are made aware of the fact that teamwork could be an alternative for outsourced staff. That is the reason why the current staff has no option but pull together their skills and expertise to work toward the organization’s common goal. It was found that determining factors for success in team work were (1) skilled and experienced workers, (2) team leader with good leadership, and (3) team members who value teamwork as an incentive to survive through business competition in the service industry.

 Keywords: Teamwork, service industry organizations, team efficiency, trust in supervisors,  participation